Methodist Sports Medicine (MSM) is seeking a full-time, experienced Patient Financial Counselor to work at our North office, located in Indianapolis/Carmel, IN. Training for this new hire will initially take place in our South office located in the Greenwood, IN area. Once training is complete, the position will transfer to our North office. Hours are 8a-4:30p, Monday-Friday with occasional overtime as needed.
Position is responsible for a variety of duties including providing patients with accurate and timely estimates for financial responsibility prior to surgical and/or office procedures, determining eligibility, establishing written payment plans, discussing out of pocket costs, communicating payment collection policies and assisting patients and family members with inquiries regarding potential and current accounts with MSM. Primary contact includes face-to-face meetings and phone calls with patients as well as internal and external healthcare staff, physicians and insurance companies.
High school diploma or equivalent required with Associates degree in medical billing, healthcare management, business and/or healthcare related field preferred. Bachelor’s degree preferred. Five (5) years of billing/coding related work experience in medical billing in a healthcare setting required, three (3) years of management experience preferred. Medical billing certification preferred (Certified Professional Coder or comparable). Demonstrate core competencies regarding medical billing, surgical scheduling and financial counseling skills; follow all internal and regulatory guidelines. Electronic Health Record (EHR) experience required, NextGen experience strongly preferred. Demonstrate excellent verbal, written and computer skills, including accurate and timely information entered into the EHR. Strong organizational skills, attention to detail and ability to multi-task required. Excellent interpersonal and communication skills required. Work well independently and within a team environment.